At Scarlet Custom Limited, customer satisfaction is important to us. We strive to provide high-quality household products that make everyday living easier and more convenient. If you are not completely satisfied with your purchase, our Returns and Refunds Policy explains the options available.
Customers may request a return within 14 days of receiving their order. To qualify for a return, the product must meet the following conditions:
Products that are damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.
Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly indicated on the product page where applicable.
To initiate a return, customers should contact our support team with their order details and reason for the return request. Once the request is approved, instructions for returning the product will be provided.
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Once the returned product is received and inspected, we will notify you of the refund status. If approved, refunds will be processed using the original payment method used during purchase.
Refund processing times may vary depending on your payment provider, but typically take several business days to appear in your account.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will work quickly to resolve the issue by offering a replacement or full refund where applicable.
If you wish to exchange a product for another item, please contact our customer support team. Exchanges are subject to product availability.
For return requests or refund inquiries, please contact us:
Scarlet Custom Limited
Phone: +2349123632742
Email: [email protected]
We appreciate your trust in Scarlet Custom Limited and remain committed to providing reliable products that enhance your everyday home experience.
